ToneConcepts Terms and Conditions

This privacy notice discloses the privacy practices of ToneConcepts Inc. and www.toneconcepts.com

This privacy notice applies solely to information collected by this web site. It will notify you of the following:

What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing:

ToneConcepts Inc. is the sole owner of the information collected on this website. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us.
We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from ToneConcepts Inc. at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

At ToneConcepts, we develop and distribute brands used by world class guitarists.  We hope that you will be happy with your purchase. If you are not 100% satisfied with your purchase you may return it for a refund or exchange under the following conditions.

ToneConcepts offers a 30 day return policy on all Effects Pedals and Accessories. Guitars and Amplifiers purchased are subject to a 15 day return policy.

Please return the product in the original manufacturer’s product packaging along with all included materials (manual, warranty card, all accessories).  

Please pack carefully. Do not simply attach a shipping label to manufacturer’s box. Please use a separate shipping box when packing your return.

For parcels shipped from the USA or Canada, please ship only by US Postal Service or Canada Post respectively. UPS and FedEx charge very high brokerage fees ($40-$60 per parcel) which will be deducted from the refund amount. We strongly recommend some sort of tracking or delivery confirmation and insurance.  Doing so will help protect you from loss in case of a lost parcel.

Products must be returned in their original condition as shipped and received.  Any products returned in an undesirable condition (damaged, blemished, scratched, nicked, or modified) will be subject to a restocking fee of up to 25 percent (25%) of the original purchase price. 

Original Shipping and/or Handling costs are not refunded.

ToneConcepts must receive the product within 30 days of the initial shipment date. 

Returns are processed once a week, usually within 48 hours of receipt and assessment. Refunds will be only be issued to the Credit Card or Paypal account used to make the purchase. Credit card refunds can take up to 10 business days to be reflected on your account after the refund has been processed.

ToneConcepts Inc. ships to retail customers within Canada and the USA, and selected international markets.

Completed orders are shipped from Monday through Friday.  Orders completed before 12:00 PM will ship same day. Otherwise, orders ship next day.

Most orders to the USA and Canada will ship from Toronto, Canada, via Canada Post Expedited Parcel or XpressPost.  Standard delivery time is 5-7 days.

Selected orders may ship from Athens, Greece, via Hellenic Post International Insured (trackable). Standard delivery time is 5-7 days. This may apply to custom “artist” orders, JAM Pedals multi-pedals and other special order items.

ToneConcepts Inc. offers free shipping within USA and Canada on orders over $400 and during selected promotions. Please inquire.

Shipping Costs:

We offer affordable and secure flat rate shipping:

USA and Canada: $15.00 USD
International Orders: $25.00 USD

Tracking Your Order:

For orders shipped from Toronto, Canada:

Canada Post: Canada Post Online Tracking

For orders shipped from Athens, Greece:

Hellenic Post: ELTA Track and Trace

U.S. Customers: Please note that once orders reach the USA, they can be tracked via the USPS website.

US Postal Service: USPS Track and Confirm